FedEx doesn’t make it easy to browse their website. In fact, I’ve had the website break multiple times when using it, just trying to do simple things like create a shipment or update my profile. The fact that I need to write a post about how to view old shipment information just goes to show how difficult they make it – but luckily you won’t have to go through the trouble I did trying to find where on the site that information is located.
If you are trying to find past shipment information and reprint a label, view a tracking number, or update a shipment’s information, follow the steps below. Note: This was done on the US website, your website based on your location may be a bit different.
1: Login to FedEx.com with your account name and password
This is the main FedEx page – on the right hand side should be an option to login, but you can also click on “My Profile” in the top header.
1: Click on “Create A Shipment”
On this page, it’s not obvious that you need to click on “Create A Shipment” to view your past shipment details, but by whatever logic they used, this is where the info is located. Click on this button and you’ll be taken to the next page.
3: Find the “Ship History” Tab
If you don’t see the page above or if your page looks different, you might be on the FedEx Ship Manager® Lite – in that case you’ll need to switch back to the “Advanced Shipping” page by clicking on the button outlined below.
4. Finally find the past Shipping History
Whew. We’ve finally gotten to the point where we can see our old shipments and the tracking numbers associated with them. You can also perform certain post-ship related actions like reprinting the label, getting your customs documents ready, and a handful of other options that I highlighted in red below.
First a first time FedEx user such as myself, it was pretty confusing figuring out where everything was. I can imagine this confuses other people too, so if you found this helpful at all it would be cool if you left me a comment below – maybe we can start a nice petition for FedEx to spruce up their website a bit and overhaul the user experience, because I know there has to be some people that struggled other than just me.